• Terms & Conditions of Sale

Greenstik Materials Ltd, Unit 9, Lancaster Road, Carnaby Industrial Estate, Carnaby, East Yorkshire, YO15 3QY. Company Reg Number – 8154166

By ticking ‘I've read and accept the terms & conditions' when completing your purchase you are confirming you have read, understood and agree to all the conditions below.

Orders are accepted subject to the following terms and conditions and the placing of an order with Greenstik Materials Limited is to be deemed to be acceptance of such terms and conditions by the customer. No variation or modification of, or substitution for, such terms and conditions shall be binding unless expressly accepted by Greenstik Materials Limited. We will use best efforts to ensure all orders placed up to 4.00pm are despatched the same day on all fully paid orders. All orders placed after 4.00pm on a Friday evening will be processed the following Monday for shipment Monday evening.

  • Price validity
    All prices quoted are provisional only until order has been accepted by Greenstik Materials Limited. The prices are subject to alteration without notice and, unless otherwise agreed in writing, goods at the prices applicable at the date of despatch. Prices on your invoice are exclusive of V.A.T that will be levied at the current rate at the time of invoice.
  • Payment
    Credit card and debit card payments are processed by Sage Pay. You do not need to open an account with Sage Pay or register with them. After selecting Sage Pay you are taken to Sage Pay's secure website where you can complete credit and debit card transactions in a totally safe environment. No card details can be viewed or accessed by us. Most popular credit and debit cards can be accepted with Sage Pay's secure card processing facility for Sage Pay's security policy please see the link www.sagepay.co.uk/policies/security-policy . PayPal express checkout is also available to those who have a PayPal account. Greenstik Materials Ltd does not gather, store or process any card information, we use a 3rd Party financial service provided by Sage Pay or PayPal.
  • Delivery
    Unless otherwise agreed delivery will be arranged by Greenstik Materials Limited. If the buyer fails to give the Company a proper delivery date & address or transport instruction when required, the buyer shall be liable for any extra transport cost incurred. Free Standard UK delivery will be shipped on the most appropriate service for the order small orders under 2kg will be shipped with Royal Mail Orders over 2kg will be sent either by Royal Mail or in some circumstances our next day courier service. Please allow 2-3 days for orders on Standard UK shipping to arrive as these are not guaranteed services. Should you wish to upgrade to a faster service please contact us for more details. International delivery is possible please contact us via the contact us form for more details.
  • Returns / Cancellation  Policy – Return of goods not suffering from defect will only be accepted by the Company from the buyer with the prior agreement of the Company in writing. Please notify us via e-mail if you would like to return an item purchased from us within 24 hours. As per our terms you will be issued a return authorisation code. Please be aware we cannot be held responsible for any loss or damage during return, so please send items via a tracked or signed for service with appropriate insurance.

           a) Cancellation  –  To cancel an order please contact us by telephone as soon as possible after the order is placed so it can be cancelled before items items are packed / despatched. Once packed and dispatched, we are unable to cancel orders. Any   refund processed will be made back to your original payment method. This may take a few days to show with your payment processing company.

         b) Returning products because you changed your mind  – Your item needs to be returned unused and in original
condition with all labels and tags intact within 30 days.  We will provide an exchange or refund, as long as your returned
product meets our terms and conditions set out below.  We will process your refund once the item has been received by us and
checked by our returns department, this can take up to 14 days.

        c) By original condition we mean:

You have kept all original packaging and labels in good condition and the product can be resold at full price and you have not used the product

       d) Unless faulty, this must be within 30 days of purchase

We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty.

If you are only returning some of the items on your order, then we will only refund the cost of those items

Please note that if you return products which are outside our returns policy we are unable to process a refund.

This does not affect your statutory rights – to read more on your statutory rights, you can view then here

https://www.gov.uk /government/publications/consumer-rights-act-2015/consumer-rights-act-2015

       The following products will not be eligible for exchange or refund (unless faulty or not as described):

  • Products you received over 30 days ago
  • Products that have been opened or unsealed (other than where necessary to inspect)
  • Products without original packaging or labels
  • Products or packaging in poor condition
  • Where a product has been personalised for you, or made to your specific measurements

       e) Returning a faulty/defect item 

In the event of any defect to the products supplied by Greenstik Materials Limited; if it is satisfied upon return and inspection that it is due to faulty material, we will replace or return the products, provided that notice of such in made in writing to the us    within 14 days after delivery.

If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it.

After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

For online and telephone purchases, we'll refund the standard delivery charge if the full order is returned within 14 days.

  • Warranty
    Whist every care is taken in providing suitable goods and in giving particular of specification and quality, the Company give no warranty to the buyer application.

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