Terms & Conditions of Sale

Greenstik Materials Ltd, Unit 9, Lancaster Road, Carnaby Industrial Estate, Carnaby, East Yorkshire, YO15 3QY. Company Reg Number – 8154166

By ticking ‘I've read and accept the terms & conditions' when completing your purchase you are confirming you have read, understood and agree to all the conditions below.

Orders are accepted subject to the following terms and conditions and the placing of an order with Greenstik Materials Limited is to be deemed to be acceptance of such terms and conditions by the customer. No variation or modification of, or substitution for, such terms and conditions shall be binding unless expressly accepted by Greenstik Materials Limited. We will use best efforts to ensure all orders placed up to 4.00pm are despatched the same day on all fully paid orders. All orders placed after 4.00pm on a Friday evening will be processed the following Monday for shipment Monday evening.

  1. Price validity
    All prices quoted are provisional only until order has been accepted by Greenstik Materials Limited. The prices are subject to alteration without notice and, unless otherwise agreed in writing, goods at the prices applicable at the date of despatch. Prices on your invoice are exclusive of V.A.T that will be levied at the current rate at the time of invoice.
  2. Payment
    Credit card and debit card payments are processed by Sage Pay. You do not need to open an account with Sage Pay or register with them. After selecting Sage Pay you are taken to Sage Pay's secure website where you can complete credit and debit card transactions in a totally safe environment. No card details can be viewed or accessed by us. Most popular credit and debit cards can be accepted with Sage Pay's secure card processing facility for Sage Pay's security policy please see the link www.sagepay.co.uk/policies/security-policy . PayPal express checkout is also available to those who have a PayPal account. Greenstik Materials Ltd does not gather, store or process any card information, we use a 3rd Party financial service provided by Sage Pay or PayPal.
  3. Delivery
    Unless otherwise agreed delivery will be arranged by Greenstik Materials Limited. If the buyer fails to give the Company a proper delivery date & address or transport instruction when required, the buyer shall be liable for any extra transport cost incurred. Free Standard UK delivery will be shipped on the most appropriate service for the order small orders under 2kg will be shipped with Royal Mail Orders over 2kg will be sent either by Royal Mail or in some circumstances our next day courier service. Please allow 2-3 days for orders on Standard UK shipping to arrive as these are not guaranteed services. Should you wish to upgrade to a faster service please contact us for more details. International delivery is possible please contact us via the contact us form for more details.
  4. Acceptance & Return
    In the event of any defect to the products supplied by Greenstik Materials Limited; if it is satisfied that it is due to faulty material, replace or return of such products provided that notice of such in writing to the Company within 14 days after delivery. Return of goods not suffering from defect will only be accepted by the Company from the buyer with the prior agreement of the Company writing. Please notify us via e-mail if you would like to return an item purchased from us within 24 hours. As per the terms above you will be issued a return authorisation code please ensure that all items are returned in original condition and protective packaging. On return of the item in original saleable condition we will issue a full refund within 2-3 days. Please be aware we cannot be responsible for any loss or damage during return so please send items via a tracked or signed for service with appropriate insurance.
  5. Cancelation
    To cancel an order please contact us by telephone as soon as possible after the order is placed so it can be cancelled before items are packed / despatched. Any Refund required will be made within 2-3 days.
  6. Warranty
    Whist every care is taken in providing suitable goods and in giving particular of specification and quality, the Company give no warranty to the buyer application.

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