POSTAL DELAYS DURING THE PANDEMIC LATEST NEWS SEPTEMBER
As you may all be aware with the ongoing pandemic the UK is regularly suffering intermittent and unpredictable delays or hold ups with the delivery system networks within the UK at present.
Please check Royal mail website for a daily update; https://www.royalmail.com/coronavirus
Today for example (11/09/20) we were notified Bristol Mail Centre (BA, BS, GL, TA) and Bath Delivery Office Dear Customer, Due to the evacuation of staff at our Bristol Mail Centre and Bath Delivery Office in the early hours of today, as the result of an ongoing security incident, mail processing has been severely affected. As a result, we're sorry that mail due for delivery in the BS, BA, GL and TA postcode areas today will be subject to delay. Bath Delivery Office Staff at our Bath Delivery Office have also been evacuated as part of the security incident. As a result, the Customer Service Point, due to open between 8am and 1pm today, is currently closed. Collections It is not yet known if any collections will be affected. This is just one area of the country so please check yours as above.
The free shipping on our website, is 2nd class (Royal Mail 48) which Royal Mail are indicating with the current Covid19 situation could take anything from 3-6 and up to 15 working days (which excludes Saturday and Sundays) and there is currently no priority on processing Royal Mail 48 mail. If this has not arrived by the 15th working day, please advise and we can check for you. Going forward for any future orders you wish to place, during this current crisis, we recommend using Royal Mail 24, as this is getting through the Royal Mail system a bit quicker.
Many postcode areas of Royal Mail are now experiencing staff shortages and delays with the current Covid19 social distancing rules applied to mail centres, sorting offices and local delivery offices. Daily announcements on areas affected can be found here, but these change on a daily basis https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update
Any delay will also depend on which UK Mail centre your mail travels through and also any local delivery offices also affected. We just have to be patient with our Postal workers, they are doing a great job in hard and unprecedented circumstances
Wishing you all keep safe and well during these uncertain times and we appreciate your custom.