**LATEST UPDATE** 21/11/20 

**Royal mail have announced here there are big delays within their system.

They are so behind they are saying mainland UK first class parcels are not classed as undelivered until the item hasn’t been delivered by the due date plus 10 working days, so 12-13 working days on first class , working days are Mon-Fri, so first usually takes 1-3 working days to arrive and therefore they would expect the 13th working day, 2nd takes 3-5 days to arrive so they would not class it as lost until the 15th working day.

We are genuinely very sorry for their issues but we have taken on extra staff to dispatch as quickly as we can and are unable to do anything to alter the working challenges faced by Royal mail and other delivery partners. Royal mail's whole system is currently struggling and they have just announced they're taking on 33,000 new temporary staff instead of the usual 20,000 for christmas, this is a reflection of the issues they are facing at present and we thank you for your patience with them.**

As you may all be aware with the ongoing pandemic the UK is regularly suffering intermittent  and unpredictable delays or hold ups with the delivery system networks within the UK at present. Whilst we are trying to draw your attention to it before you check out your order with on screen explanation, please be aware the pandemic is causing unpredictable and ever changing delays in some areas for delivery, which is out of our control. We are dispatching as usual and ask you to give delivery times a little longer than you would before chasing to allow us to help others efficiently.

Please check Royal mail website for a daily update;

Today for example (07/11/20)  we were notified Bristol Mail Centre (BA, BS, GL, TA) and Bath Delivery Office,Benfleet Delivery Office, deliveries in the SS7 postcode area, and due to resourcing issues at Stratford Delivery Office, deliveries in the E15 and E20 have been disrupted today and this disruption is likely to continue for the rest of this  coming week, as the result of an ongoing  incident, mail processing has been severely affected. We are getting many emails daily with different areas each time.Collections from post boxes, Post Offices and business customers will continue to take place as normal. This is just one area of the country so please check yours as above.

The free shipping on our website, is 2nd class (Royal Mail 48) which Royal Mail are indicating with the current Covid19 situation could take anything from 3-6 and up to 15 working days (which excludes Saturday and Sundays) and there is currently no priority on processing Royal Mail 48 mail. If this has not arrived by the 15th working day, please advise and we can check for you. Going forward for any future orders you wish to place, during this current crisis, we recommend using Royal Mail 24, as this is getting through the Royal Mail system a bit quicker.

Many postcode areas of Royal Mail are now experiencing staff shortages and delays with the current Covid19 social distancing rules applied to mail centres, sorting offices and local delivery offices. Daily announcements on areas affected can be found here, but these change on a daily basis

Any delay will also depend on which UK Mail centre your mail travels through and also any local delivery offices also affected. We just have to be patient with our Postal workers, they are doing a great job in hard and unprecedented circumstances.

Wishing you all keep safe and well during these uncertain times and we appreciate your custom.

Kindest Regards

GM Crafts